If you’re having trouble making calls with your earbuds
Follow these steps if you’re having trouble making and receiving phone calls, or calls via Skype, FaceTime or other calling apps.
Check your earbuds is connected with Bluetooth.
Check that nothing is blocking your earbuds microphones.
The microphones are located on each side of your earbuds.
Disconnect your earbuds from your device and then reconnect.
Check your Bluetooth connection.
Poor call quality can be caused by a poor Bluetooth connection.
Reset your earbuds.