Troubleshooting
If the headphones do not operate correctly, first check the following items.
When the rechargeable battery has no power remaining, connect the headphones to a computer using the supplied dedicated charging cable to charge the battery. When the dedicated charging cable is connected to the headphones, the power of the headphones turns off and the mode becomes charging mode. Before use after charging, disconnect the cable from the headphones and turn on the power.
Check that the power of the headphones is switched on.
Move the Bluetooth device that you want to connect closer to the headphones.
Check that the power of the headphones is switched on.
Check that the power of the Bluetooth device is on and the Bluetooth function is enabled.
Check whether the Bluetooth device is in sleep status.
Pair the devices again.
Check that the power of the headphones is switched on.
Check that the power of the Bluetooth device is on and the Bluetooth function is enabled.
Select A2DP as the Bluetooth connection profile on the transmitting Bluetooth device. For details, see the Owner’s Manual of the Bluetooth device.
Check that audio is being played back on the Bluetooth device.
Increase the volume. Increase the volume on the Bluetooth device if it is necessary to adjust the volume on the Bluetooth device.
Pair the devices again.
When listening to audio through the headphones, press the call button to switch to the call.
Check that the power of the headphones is switched on.
Check that the power of the Bluetooth device is on and the Bluetooth function is enabled.
Select HSP or HFP as the Bluetooth connection profile on the transmitting Bluetooth device. For details, see the Owner’s Manual of the Bluetooth device.
Check that the Bluetooth device is set to handle calls through the headphones. For details, see the Owner’s Manual of the Bluetooth device.
Increase the incoming call volume.