Solution	Refer to Page
Resetting your HEOS device will clear out the wireless network info, EQ, and name but retain it’s current software. You will have to use Settings - Add Device to reconnect the HEOS device to your home network before it can be used. To reset your HEOS device, press and hold the Connect and Bluetooth buttons located on the back of the HEOS device for 5 seconds until the front LED begins to flash amber.	–

Solution

Refer to Page

Resetting your HEOS device will clear out the wireless network info, EQ, and name but retain it’s current software. You will have to use Settings - Add Device to reconnect the HEOS device to your home network before it can be used.
To reset your HEOS device, press and hold the Connect and Bluetooth buttons located on the back of the HEOS device for 5 seconds until the front LED begins to flash amber.

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Basic troubleshooting

My HEOS device won’t connect to my network using the audio cable

Cannot pair a Bluetooth mobile device with the HEOS device

Cannot hear Bluetooth music

My HEOS device turns off and the status LED flashes in red

Music cuts out or delays sometimes

I hear a delay when using the external input with my TV

I hear distortion when using the AUX input

Connecting to a WPS network

Resetting your HEOS device

Restoring the HEOS device to factory defaults

Contact Denon