Overview

Before your begin

Setup

Setting up your first HEOS Link

Adding more HEOS devices

Use

Using your HEOS Link

Making adjustments

External device control

Updating your system

Advanced features

Power management

Troubleshooting

Basic troubleshooting

My HEOS device won’t connect to my network using the audio cable

Cannot pair a Bluetooth mobile device with the HEOS device

Cannot hear Bluetooth music

I can't control an external device via IR and Trigger

I don't hear anything from the HEOS Link

Music cuts out or delays sometimes

I hear a delay when using the external input with my TV

I hear distortion when using the AUX input

Connecting to a WPS network

I hear noise from the OPTICAL OUT audio

Resetting your HEOS device

Restoring the HEOS device to factory defaults

Status LED

Status LED table

Appendix

Supported file types and codecs

I can't control an external device via IR and Trigger

Solution	Refer to Page
Check the control cable connection between HEOS Link and the AV receiver or amplifier.	link

Basic troubleshooting

My HEOS device won’t connect to my network using the audio cable

Cannot pair a Bluetooth mobile device with the HEOS device

Cannot hear Bluetooth music

I can't control an external device via IR and Trigger

I don't hear anything from the HEOS Link

Music cuts out or delays sometimes

I hear a delay when using the external input with my TV

I hear distortion when using the AUX input

Connecting to a WPS network

I hear noise from the OPTICAL OUT audio

Resetting your HEOS device

Restoring the HEOS device to factory defaults