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Contents

Overview

Introduction
Before your begin

Setup

Placing your HEOS Bar
Setting up your first HEOS Bar
Adding more HEOS devices
Connecting devices

Use

Using your HEOS Bar
Making adjustments
Updating your system
Advanced features
Power management

Troubleshooting

Basic troubleshooting
My HEOS device won’t connect to my network using the audio cable
If the TV remote control does not work
Cannot pair a Bluetooth mobile device with the HEOS device
Cannot hear Bluetooth music
My HEOS device turns off and the status LED flashes in red
Music cuts out or delays sometimes
I hear a delay when using the external input with my TV
I hear distortion when using the AUX input
Connecting to a WPS network
Resetting your HEOS device
Restoring the HEOS device to factory defaults
Contact Denon

Status LED

Status LED table

Appendix

Supported file types and codecs
Specifications
Information
PDF Download

  • Top
  • Troubleshooting
  • Basic troubleshooting

Overview

Introduction
Before your begin

Setup

Placing your HEOS Bar
Setting up your first HEOS Bar
Adding more HEOS devices
Connecting devices

Use

Using your HEOS Bar
Making adjustments
Updating your system
Advanced features
Power management

Troubleshooting

Basic troubleshooting
My HEOS device won’t connect to my network using the audio cable
If the TV remote control does not work
Cannot pair a Bluetooth mobile device with the HEOS device
Cannot hear Bluetooth music
My HEOS device turns off and the status LED flashes in red
Music cuts out or delays sometimes
I hear a delay when using the external input with my TV
I hear distortion when using the AUX input
Connecting to a WPS network
Resetting your HEOS device
Restoring the HEOS device to factory defaults
Contact Denon

Status LED

Status LED table

Appendix

Supported file types and codecs
Specifications
Information

If the TV remote control does not work

Solution

Refer to Page

Remove any items that may block the transmission of signals between the TV and HEOS Bar.

link

If the TV and HEOS Bar are too close, move the HEOS Bar more than 2 inches (50 mm) from the TV.

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Basic troubleshooting
My HEOS device won’t connect to my network using the audio cable
If the TV remote control does not work
Cannot pair a Bluetooth mobile device with the HEOS device
Cannot hear Bluetooth music
My HEOS device turns off and the status LED flashes in red
Music cuts out or delays sometimes
I hear a delay when using the external input with my TV
I hear distortion when using the AUX input
Connecting to a WPS network
Resetting your HEOS device
Restoring the HEOS device to factory defaults
Contact Denon

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