If a problem should arise, first check the following:

Are the connections correct?
Is the set being operated as described in the owner’s manual?
Are the other devices operating properly?

If steps 1 to 3 above do not improve the problem, restarting the device may improve the problem.
Continue pressing the Power Button button on the unit until “Restart” appears in the display, or remove and re-insert the power cord of the unit.

If this unit does not operate properly, check the corresponding symptoms in this section.

If the symptoms do not match any of those described here, consult your dealer as it could be due to a fault in this unit. In this case, disconnect the power immediately and contact the store where you purchased this unit.

Power does not turn on / Power is turned off

Check whether the power plug is correctly inserted into the power outlet.

The sleep timer is set. Turn on the power again.

“Auto Standby” is set. “Auto Standby” is triggered when there is no operation for a set amount of time. To disable “Auto Standby”, set “Auto Standby” on the menu to “Off”.

The protection circuit has been activated due to a rise in temperature within this unit. Turn the power off, wait about an hour until this unit cools down sufficiently, and then turn the power on again.

Please re-install this unit in a place having good ventilation.

Check the speaker connections. The protection circuit may have been activated because speaker cable core wires came in contact with each other or a core wire was disconnected from the connector and came in contact with the rear panel of this unit. After unplugging the power cord, take corrective action such as firmly re-twisting the core wire or taking care of the connector, and then reconnect the wire.

Turn down the volume and turn on the power again.

This unit’s amplifier circuit has failed. Unplug the power cord and contact our customer service center.

Operations cannot be performed through the remote control unit

Batteries are worn out. Replace with new batteries.

Operate the remote control unit within a distance of about 23 ft/7 m from this unit and at an angle of within 30°.

Remove any obstacle between this unit and the remote control unit.

Insert the batteries in the proper direction, checking the Thread-Plus and Tread-Minus marks.

The set’s remote control sensor is exposed to strong light (direct sunlight, inverter type fluorescent bulb light, etc.). Move the set to a place in which the remote control sensor will not be exposed to strong light.

When using a 3D video device, the remote control unit of this unit may not function due to effects of infrared communications between units (such as TV and glasses for 3D viewing). In this case, adjust the direction of units with the 3D communications function and their distance to ensure they do not affect operations from the remote control unit of this unit.

Display on this unit shows nothing

Press the DIMMER button on this unit or remote control unit to set the display brightness to a setting other than “Off”.

No sound comes out

Check the connections for all devices.

Insert connection cables all the way in.

Check that input connectors and output connectors are not reversely connected.

Check cables for damage.

Check that speaker cables are properly connected. Check that cable core wires come in contact with the metal part on speaker terminals.

Check that a proper input source is selected.

Adjust the volume.

Cancel the mute mode.

Check the digital audio input connector setting.

Check the digital audio output setting on the connected device. On some devices, the digital audio output is set to off by default.

When a headphone is plugged into the PHONES jack on the main unit, sound is not output from the speaker terminal and SUBWOOFER connector.

When this unit is connected to a device equipped with a DVI-D connector, no sound is output. Make a separate audio connection.

Desired sound does not come out

The maximum volume is set too low. Set the maximum volume using “Limit” on the menu.

Appropriate volume correction processing is performed according to the input audio format and settings, so the volume may not reach the upper limit.

Check the connection of the HDMI connectors.

When outputting HDMI audio from the speakers, set “HDMI Audio Out” on the menu to “AVR”. To output from the TV, set “TV”.

Check that speaker cables are properly connected.

Check that a selection other than “None” is set for the “Speaker Config.” setting in menu.

When the sound mode is “Stereo” and “Virtual”, audio is only output from the front speakers and subwoofer.

Check the subwoofer connections.

Turn on the subwoofer’s power.

Set “Speaker Config.” - “Subwoofer” on the menu to “Yes”.

When “Speaker Config.” - “Front” in the menu is set to “Large”, depending on the input signal and the sound mode, no sound may be output from the subwoofer.

When no subwoofer audio signal (LFE) is included in the input signals, no sound may be output from the subwoofer.

You can make the subwoofer always output sound by setting the “Subwoofer Mode” to “LFE+Main”.

Check that the digital audio output setting on the connected device is set to “DTS”.

Set “Decode Mode” on the menu to “Auto” or “DTS”.

Make HDMI connections.

Check the digital audio output setting on the connected device. On some devices, “PCM” is set by default.

It cannot be selected when “None” is set for “Speaker Config.” - “Center” and “Surround”.

Dolby PL 2-Roman Numeral or DTS Neo:6 cannot be selected when using headphones.

Check that an analog signal or PCM signal (Sample Rate = 44.1/48 kHz) is input. For playback of multichannel signals such as Dolby Digital or DTS surround, “Restorer” cannot be used.

Switch to a sound mode other than “Direct”.

Sound is interrupted or noise occurs

When the transfer speed of the USB memory device is slow, sound may occasionally be interrupted.

Change the antenna orientation or position.

Separate the AM loop antenna from the unit.

Use an outdoor antenna.

Separate the antenna from other connection cables.

Lower the volume.

Set “Off” to the ECO Mode. When “On” or “Auto” is in the ECO Mode, the audio may by distorted when the playback volume is high.

No video is shown on the TV

Check the connections for all devices.

Insert connection cables all the way in.

Check that input connectors and output connectors are not reversely connected.

Check cables for damage.

Match the input settings to the input connector of the TV connected to this unit.

Check that the proper input source is selected.

Check the video input connector setting.

Check that the resolution of the player corresponds to that of the TV.

Check whether the TV is compatible with copyright protection (HDCP). If connected to a device not compatible with HDCP, video will not be output correctly.

To enjoy content that is copyright protected by HDCP 2.2, use a playback device and TV compatible with HDCP 2.2 only.

To enjoy 4K content or content that is copyright protected by HDCP 2.2, connect the device to the HDMI 3, HDMI 4 or HDMI 5 input connector.

With the DVI-D connection, on some device combinations, devices may not function properly due to the copy guard copyright protection (HDCP).

The video being played will not appear in the background of the menu when the menu is operated during playback of the following video signals.
- Some images of 3D video contents
- 4K video
- Computer resolution images (example: VGA)
- Video with an aspect ratio other than 16:9 or 4:3

The menu screen is not displayed on the TV

The menu screen is only displayed on this unit and a TV connected with an HDMI cable. If this unit is connected to a TV using a different video output connector, operate while watching the display on this unit.

The status information will not appear on the TV when the following video signals are being played.
- Some images of 3D video content
- Computer resolution images (example: VGA)
- Video with an aspect ratio other than 16:9 or 4:3

When a 2D video is converted to a 3D video on the TV, the menu screen or status information screen is not properly displayed.

The color of the menu screen and operations content displayed on the television is different from normal

Performing operations on this unit during playback of a Dolby Vision signal may cause variance in the color display of the menu screen and operations content. This is a characteristic of the Dolby Vision signal and is not a malfunction.

USB memory devices cannot be played back

This unit cannot recognize the USB memory device. Disconnect and reconnect the USB memory device.

Mass storage class compatible USB memory devices are supported.

This unit does not support a connection through a USB hub. Connect the USB memory device directly to the USB port.

The USB memory device must be formatted to FAT16 or FAT32.

Not all USB memory devices are guaranteed to work. Some USB memory devices are not recognized. When using a type of portable hard disc drive compatible with the USB connection that requires power from an AC adapter, use the AC adapter that came with the drive.

Files of a type not supported by this unit are not displayed.

This unit is able to display files within a maximum of 16 folder layers and up to 999 files (folders). Modify the folder structure of the USB memory device.

When multiple partitions exist on the USB memory device, only files on the first partition are displayed.

The USB port of this unit does not support playback from iOS and Android devices.

Files are created in a format that is not supported by this unit. Check the formats supported by this unit.

You are attempting to play a file that is copyright protected. Files that are copyright protected cannot be played on this unit.

FLAC 96kHz/24bit uncompressed and low compressive file cannot be played back on this unit. Check the formats supported by this unit.

File names on the USB memory device are not displayed properly

Characters that cannot be displayed have been used. On this unit, characters that cannot be displayed are replaced with a “. (period)”.

Bluetooth cannot be played back

The Bluetooth function in the Bluetooth device has not been enabled. See the Owner’s Manual of the Bluetooth device to enable the Bluetooth function.

Bring the Bluetooth device near to this unit.

The Bluetooth device cannot connect with this unit if it is not compatible with the A2DP profile.

Turn the power of the Bluetooth device off and on again, and then try again.

Bring the Bluetooth device near to this unit.

Remove obstructions between the Bluetooth device and this unit.

To prevent electromagnetic interference, locate this unit away from microwave ovens, wireless LAN devices and other Bluetooth devices.

Reconnect the Bluetooth device.

The HDMI control function does not work

Check that “HDMI Control” in the menu is set to “On”.

You cannot operate devices that are not compatible with the HDMI control function. In addition, depending on the connected device or the settings, the HDMI control function may not work. In this case, operate the external device directly.

Check that the HDMI control function setting is enabled on all devices connected to this unit.

When you make connection related changes such as connecting an additional HDMI device, the link operation settings may be initialized. Turn off this unit and devices connected via HDMI, and turn them on again.

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