Troubleshooting
If the headphones do not operate correctly, first check the following items.
Connect the headphones to a computer using the supplied USB cable to charge the battery.
Move the Bluetooth device that you want to connect closer to the headphones.
Check that the power of the headphones is switched on.
Check that the power of the Bluetooth device is on and the Bluetooth function is enabled.
Check whether the Bluetooth device is in sleep status.
Pair the devices again.
Remove the cable from the headphones if the headphones and Bluetooth device are connected using a cable. The Bluetooth function of the headphones is automatically turned off when the headphones are connected using a cable.
Check that the power of the headphones is switched on.
Check that the power of the Bluetooth device is on and the Bluetooth function is enabled.
Select A2DP as the Bluetooth connection profile on the transmitting Bluetooth device. For details, see the Owner’s Manual of the Bluetooth device.
Check that audio is being played back on the Bluetooth device.
Increase the volume. Increase the volume on the Bluetooth device if it is necessary to adjust the volume on the Bluetooth device.
Pair the devices again.
Remove the cable from the headphones if the headphones and Bluetooth device are connected using a cable. The Bluetooth function of the headphones is automatically turned off when the headphones are connected using a cable.
The headphones are reset when the supplied USB cable is connected to the headphones. Pairing information with Bluetooth devices is not deleted even when the headphones are reset.
When listening to audio through the headphones, press the call button to switch to the call.
Check that the power of the headphones is switched on.
Check that the power of the Bluetooth device is on and the Bluetooth function is enabled.
Select HSP or HFP as the Bluetooth connection profile on the transmitting Bluetooth device. For details, see the Owner’s Manual of the Bluetooth device.
Check that the Bluetooth device is set to handle calls through the headphones. For details, see the Owner’s Manual of the Bluetooth device.
Increase the incoming call volume.
Increase the volume on the Bluetooth compatible mobile phone.