Cannot hear Bluetooth music

Solution

Refer to Page

Your Bluetooth mobile device is not paired with HEOS 1. Follow the pairing procedure.

HEOS 1 is off. Connect HEOS 1 to AC power or turn on the HEOS 1 battery by pressing battery power button for 2 seconds. Check the AC power outlet is working.

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HEOS 1 battery is fully depleted. Check the battery gauge. Recharge the battery.

The HEOS 1 is Wi-Fi mode or Aux-in mode etc. Pair and connect Bluetooth device to HEOS 1.

The Bluetooth mobile device is connected to another audio device. Make sure your Bluetooth device is connected to HEOS 1.

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The volume on Bluetooth mobile device is too low. Check the volume on the Bluetooth mobile device. Check the volume on the HEOS 1 speaker.

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