If this unit does not operate properly, check the items listed in the table below.
Should the problem persist, there may be a malfunction. In this case, disconnect the power immediately and contact your store of purchase.
Power does not turn on / Power is turned off
Check whether the power plug is correctly inserted into the power outlet.
The sleep timer is set. Turn on the power again.
“AUTO STANDBY” is set. “AUTO STANDBY” is triggered when there is no operation for a set amount of time. To disable “AUTO STANDBY”, set “AUTO STANDBY” on the menu to “OFF”.
LED is flashing
The amplifier circuit in the unit has malfunctioned. Disconnect the power and contact the repair center.
Protection circuit activated due to a rise in internal temperature. Turn off the power, wait for the set to fully cool down, then turn the power back on.
Core wires of two speakers are touching each other or a core wire is sticking out of the terminal and touching the set’s rear panel, activating the protection circuit. First unplug the power cord, then twist the core wires tightly or terminate the speaker cables, then reconnect.
Operations cannot be performed through the remote control unit
Batteries are worn out. Replace with new batteries.
Operate the remote control unit within a distance of about 7 m from this unit and at an angle of within 30°.
Remove any obstacle between this unit and the remote control unit.
Insert the batteries in the proper direction, checking the and marks.
The set’s remote control sensor is exposed to strong light (direct sunlight, inverter type fluorescent bulb light, etc.). Move the set to a place in which the remote control sensor will not be exposed to strong light.
When using a 3D video device, the remote control unit of this unit may not function due to effects of infrared communications between units (such as TV and glasses for 3D viewing). In this case, adjust the direction of units with the 3D communications function and their distance to ensure they do not affect operations from the remote control unit of this unit.
Display on this unit shows nothing
Press the DIMMER button on the remote control to set any setting other than OFF.
No sound comes out
Check the connections for all devices.
Insert connection cables all the way in.
Check that input connectors and output connectors are not reversely connected.
Check cables for damage.
Check that speaker cables are properly connected. Check that cable core wires come in contact with the metal part on speaker terminals. Also, securely tighten speaker terminals. Check speaker terminals for looseness.
Check that a proper input source is selected.
Adjust the volume.
Cancel the mute mode.
Check that the correct input source is selected when audio is being input to this unit from an external device.
Check the digital audio output setting on the connected device. The initial settings may be off depending on the device.
Only 2-channel linear PCM can be input as the digital audio signal to the DIGITAL IN connector of this unit.
No sound is output from the speakers when headphones are connected.
Desired sound does not come out
Press the SDB/TONE button on the remote control to adjust the balance.
Check the subwoofer connections.
Switch the subwoofer power on.
“SDB (Super Dynamic Bass)”, “BASS” and “TREBLE” setting values are not reflected in subwoofer out.
Sound is interrupted or noise occurs
When the transfer speed of the USB memory device is slow, sound may occasionally be interrupted.
When making a call, keep a distance of 20 cm or longer between iPhone and this unit.
Change the antenna orientation or position.
Use an outdoor antenna.
Separate the antenna from other connection cables.
Cannot playback CDs
The disc is dirty or scratched. Either clean the disc, or insert a different disc.
CDs cannot be played back unless they have been finalized. Use a finalized disc.
This may be caused by poor recording conditions, or the disc itself may be of poor quality. Use a correctly recorded disc.
The DATA CD playback function of this unit only supports playback of MP3 and WMA files.
“Unsupported” is displayed if a disc that cannot be played is loaded.
“NO DISC” is displayed if the disc is loaded upside-down or if no disc is loaded.
iPod cannot be played back
When using iPod by connecting it to the USB port, some iPod variations are not supported.
When iPod is connected by using a USB cable other than the genuine cable, iPod may not be recognized. Use a genuine USB cable.
USB memory devices cannot be played back
The set cannot recognize a USB memory device. Disconnect and reconnect the USB memory device.
USB memory devices of a mass storage class or those compatible with MTP are supported.
This unit does not support a connection through a USB hub. Connect the USB memory device directly to the USB port.
The USB memory device must be formatted to FAT16 or FAT32.
Not all USB memory devices are guaranteed to work. Some USB memory devices are not recognized. When using a type of portable hard disc drive compatible with the USB connection that requires power from an AC adapter, use the AC adapter that came with the drive.
Files of a type not supported by this unit are not displayed.
The maximum file configuration that can be displayed on this unit is 255 folders, with a maximum of 255 files in each folder.
When multiple partitions exist on the USB memory device, only files on the first partition are displayed.
Files are created in a format that is not supported by this unit. Check the formats supported by this unit.
You are attempting to play a file that is copyright protected. Files that are copyright protected cannot be played on this unit.
An unsupported format was played back. Select a supported format.
File names on the iPod/USB memory device are not displayed properly
Characters that cannot be displayed are used. This is not a malfunction. On this unit, characters that cannot be displayed are replaced with a “.” (period).