Are the connections correct?
Is the set being operated as described in the owner’s manual?
Are the other devices operating properly?

If this unit does not operate properly, check the corresponding symptoms in this section.

If the symptoms do not match any of those described here, consult your dealer as it could be due to a fault in this unit. In this case, disconnect the power
immediately and contact the store where you purchased this unit.

Power does not turn on / Power is turned off

Check whether the power cord is correctly inserted into the power outlet.

Check the connection between this unit and the power cord.

This unit is in the standby mode. Press the power button ( Power Button ).

Use the power cord that is supplied with this unit.

The auto standby mode is on. When approx. 15 minutes pass with no audio input, this unit automatically enters the standby mode. To turn off the auto standby mode, press the power button ( Power Button ) for 5 seconds or longer.

The protection circuit has been activated due to a rise in temperature within this unit. Turn the power off, wait about an hour until this unit cools down sufficiently, and then turn the power on again.

Please re-install this unit in a place having good ventilation.

Check the speaker connections. The protection circuit may have been activated because speaker cable core wires came in contact with each other or a core wire was disconnected from the connector and came in contact with the rear panel of this unit. After unplugging the power cord, firmly re-twist the core wire, and then reconnect the wire.

Turn down the volume and turn on the power again.

This unit’s amplifier circuit has failed. Unplug the power cord and contact our customer service center.

No sound comes out

Check the connections for all devices.

Check the sound settings on the computer.

Insert connection cables all the way in.

Check that the covered part of the speaker cable is not inserted into the speaker terminal.

Check cables for damage.

Check that a proper input source is selected.

Check that power to this unit and the connected devices is on.

Adjust to an appropriate volume level on this unit and the connected devices.

To playback via a Bluetooth connection, perform pairing between this unit and the Bluetooth device.

The ANALOG IN connector on this unit supports 3-pole stereo mini plugs. Some smartphones and portable music players support 4-pole stereo mini plugs. Provide a connection cable that suits the specifications of the device to be connected.

When the muting mode is enabled, cancel the muting.

Sound is distorted or interrupted, or noise occurs

Adjust to an appropriate volume level on this unit and the connected devices.

Place the device connected via Bluetooth closer to this unit.

Place this unit away from microwaves, wireless LAN devices, etc.

Turn off and on power to Bluetooth devices.

When using the supplied speakers, check that the SPEAKER OPTIMIZATION switch on the rear panel is set to “ON”.

When using speakers other than the supplied ones, check that the SPEAKER OPTIMIZATION switch on the rear panel is set to “OFF”.

During playback of music from the computer, do not run any applications other than the player software.

Files on a computer cannot be played back

Reconnect the USB cable to the USB port on your computer. When this unit is still not recognized after reconnection, connect to a different USB port.

Restart your computer.

Select this unit as the playback device in the sound settings on the computer.

The input source does not switch

Touch the input source switching key ( Button Source ) with your finger properly.

Use the input source switching button ( Button Source ) on the remote control unit to switch the input source.

Pairing fails

Turn off and on power to this unit.

Place the Bluetooth device within 1m of this unit and perform pairing again.

Search for devices from the list of the Bluetooth devices.

Turn off and on power to Bluetooth devices.

NFC connection fails

Check that the Bluetooth device has the NFC function.

Touch the N mark ( Mark N ) on this unit, checking the location of the NFC antenna on the Bluetooth device. Touch surely until the Bluetooth device responds.

Operations cannot be performed through the remote control unit

Batteries are worn out. Replace with new batteries.

Operate the remote control unit within a distance of about 7 m from this unit and at an angle of within 30°.

Remove any obstacle between this unit and the remote control unit.

Insert the batteries in the proper direction, checking the Icon Plus and Icon Minus marks.

The set’s remote control sensor is exposed to strong light (direct sunlight, inverter type fluorescent bulb light, etc.). Move the set to a place in which the remote control sensor will not be exposed to strong light.

When using a 3D video device, the remote control unit of this unit may not function due to effects of wireless communications between units (such as TV and glasses for 3D viewing). In this case, adjust the direction of units with the 3D communications function and their distance to ensure they do not affect operations from the remote control unit of this unit.

back to top