If the operation does not change, try the actions listed in the table below. If the above methods do not improve the situation, there may be a malfunction of the unit, so consult the store where you purchased this unit. If the store could not resolve the issue, contact our customer service center or your local service representative.

Function	Description	Operations
Restart	Restarting may improve the operation. Try it first.	Remove and re-insert the power cord of the unit.
Resetting network settings	Do this if the operation does not improve even after restarting. This initializes network settings. After the reset, reconnect and configure the network.	Resetting network settingslink
Resetting your speaker	Perform this if the operation does not improve even after restarting. This will reset various settings (network connection info, equalizer, sound mode, quick select, etc.) to the factory settings, configure them again.	Resetting your speakerlink
Firmware update	We recommend updating to the latest firmware. Check firmware update availability with the HEOS app. If updated firmware has been released, perform the update.	Open the HEOS app and go to “Home” tab > icon > “Software Update” > “Check for Update”.

Cannot connect the speaker to the network

Cannot pair a Bluetooth mobile device with the speaker

Cannot hear Bluetooth music

Music cuts out or delays sometimes

I hear a delay when using the AUX input with my TV

Connecting to a network using an iOS device

I hear distortion when using the AUX input

Buttons do not operate correctly

Cleaning of the fabric around the speaker