If an error ID is displayed when running tests from the Video Test/Audio Test/Auto Test menus, check in accordance with the flow of the appropriate error ID number.
Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test)
If “PASS” is displayed even when the problem is not solved, refer to Audio/Video Flow “Other”. Audio/video Flow Otherlink
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ID |
Description |
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|---|---|---|
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Video RX |
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Cannot detect the HDMI cable connected to the AVR input terminal (as detection of 5V from Source Device). |
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Cannot detect the HDMI signal from the source device at the AVR input terminal (as TMDS Rx PLL UnLock). |
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Cannot detect the HDMI signal from the source device at the AVR input terminal (TMDS Rx PLL Lock, but SCDT(CKDT) OFF). |
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Missing Video Info, or receiving Info Error (AVI Info does not exist). |
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HDMI signal has video timing Error (Timing is not correct). |
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Copyright Protection certification Error with Source Device. (HDCP Error). |
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HDCP2.2 or 2.3/Stream ID Type mismatch (ie. Stream ID = 1,but Monitor's HDCP = V1.4). |
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Mismatch between input resolution and the resolution that is supported by monitor. |
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Audio/Video MUTE command from Source Device is always ON. |
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Quality of HDMI Signal(TMDS) is bad. |
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FRL Link Training failed and Video signal format is limited to TMDS. |
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ID |
Description |
|
|---|---|---|
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Video TX (Monitor1) |
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Miscommunication with Monitor at output terminal (HPD always low). |
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Miscommunication with Monitor at output terminal (4K60 output setting error). |
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Miscommunication with Monitor at output terminal (HPD continuous assert error). |
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Miscommunication with Monitor at output terminal (Rx Sense continuous assert error). |
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Cannot get Monitor information (EDID from Monitor). |
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Copyright protection certification error with Monitor.(HDCP Error). |
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FRL Link Training failed and Video signal format is limited to TMDS. |
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Video TX (Monitor2) |
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Miscommunication with Monitor at output terminal (HPD always low). |
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Miscommunication with Monitor at output terminal (4K60 output setting error). |
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Miscommunication with Monitor at output terminal (HPD continuous assert error). |
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Miscommunication with Monitor at output terminal (Rx Sense continuous assert error). |
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Cannot get Monitor information (EDID from Monitor). |
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Copyright protection certification error with Monitor.(HDCP Error). |
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FRL Link Training failed and Video signal format is limited to TMDS. |
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Audio RX |
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Audio Packet doesn't come from Source (DVI). |
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HDMI Rx Information is not correct. |
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Information mismatch HDMI device and DSP device (N,CTS, Channel Status, Audio Info, Layout). |
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DSP Setting Finished, but Muted. Please call Customer Support. |
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No errors detected. See Audio/Video Flow “Other” if the issue is not resolved. |
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