Solution to the problem cannot be found

Solution to the problem cannot be found.

Check your earbuds is charged. link

Check your earbuds, Bluetooth device and the Denon Headphones app have been updated to the latest version.

Check your Bluetooth is connected.

Further troubleshooting

Forget your earbuds from your Bluetooth device's Bluetooth settings, and pair again.

Reset the Bluetooth device which you are trying to connect to.

Delete and reinstall the Denon Headphones app.

Restore the earbuds to their factory settings. link

Clean your earbuds.

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