Overview

What you can do with this unit
Accessories

Before using the remote control unit
Operating range of the remote control unit
Part names and functions

Sound bar
Remote control unit
Positioning

Positioning the sound bar

Connections

Connecting a TV

TV equipped with an HDMI connector and compatible with the eARC (Enhanced Audio Return Channel) or ARC (Audio Return Channel)
TV equipped with an HDMI connector and incompatible with the eARC or ARC / TV equipped with an optical digital connector
TV equipped with an HDMI connector and incompatible with the eARC or ARC / TV equipped with an analog connector
Connecting a playback device

Connecting an HDMI device
Connecting the power cords

Playback

Playing TV, movies and music

Adjusting the volume
Adjusting the bass volume
Turning off the sound temporarily (Muting)
Playing music on a Bluetooth device

Pairing a Bluetooth device for the first time
Pairing with other Bluetooth devices
Playing music with a paired Bluetooth device
Getting the HEOS App

Setting up first HEOS built-in device
Adding more HEOS built-in devices
HEOS Account
Playing from streaming music services
Listening to the same music in multiple rooms
Listening to Internet Radio
Playing music stored on your mobile
Playing back files stored on a PC or NAS
Playing music from a USB flash drive
AirPlay function

Playing songs from your iPhone, iPod touch or iPad
Playing iTunes music with this unit
Play a song from your iPhone, iPod touch or iPad on multiple synced devices (AirPlay 2)
Spotify Connect function

Settings

Settings

Adjusting the audibility of dialog and vocals (Dialog enhancer)
Setting the night mode
Setting the sound mode
Quick select function
Operating this unit using the remote control of a TV
Wirelessly connecting the HEOS built-in speakers as surround speakers
Operating this unit by voice with the Amazon Alexa function
Setting the input source to switch with the TV button on the remote control unit

Tips

Troubleshooting

Power does not turn on / Power is turned off
Operations cannot be performed through the remote control unit
Trouble teaching this unit remote control commands
No sound comes out
Music cuts out or delays sometimes
The HDMI control function does not work
Audio can be heard coming from the TV’s speakers
I hear a delay when using the external input with my TV
Bluetooth playback does not work
Cannot connect the sound bar to the network
Connecting to a network using an iOS device
Connecting to a WPS network
This unit takes long time to turn on
Cannot operate the unit with Alexa
Alexa does not respond even if called
Resetting factory settings
Resetting the firmware to the default state

Appendix

About HDMI
Power management

Power modes
Status LED table
Supported file types and codecs

Supported audio formats (Optical)
Trademark information
Specifications

Sound bar
PDF Download

Cannot connect the sound bar to the network

Cannot connect the sound bar to the network.

Make sure your mobile device is connected to your wireless network before setting up your sound bar. link

You can connect your sound bar to your network router using an Ethernet cable sold separately. Once connected via Ethernet, the HEOS App should recognize the sound bar and you can manually move it to your wireless network using “Settings” - “My Devices” - (“Device Name”) - “Advanced” - “NETWORK SETTINGS”.link

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